Ochwepheshe besipiliyoni sekhasimende: Khuphula uzwela!Yinto eyodwa amakhasimende ayidinga kakhulu kunangaphambili kuwena manje.

Cishe u-75% wamakhasimende athe akholelwa ukuthi insizakalo yamakhasimende enkampani kufanele ibe nozwela futhi iphendule ngenxa yalolu bhubhane.

"Okufanelekela njengesevisi yamakhasimende enhle kuyashintsha, futhi kushintsha ngokushesha".“Eminyakeni embalwa edlule, ubungenza amakhasimende azizwe enakekelwa ngokuthumela izimpendulo ezizenzakalelayo nangokusho ngokuqiniseka ukuthi wenza konke okusemandleni akho.Lokho akusandiza, njengoba amakhasimende efunde kakhudlwana futhi axhumene kangcono.Faka ubhubhane ekuhlanganiseni, futhi ulindele kakhulu usizo lwamakhasimende. ”

Yini enye abayifuna kakhulu manje?Bafuna izinkinga zabo zixazululwe ngokushesha.Futhi bafuna zixazululwe eziteshini abazithandayo.

Nakhu ukuhlolisisa izinto ezintathu ezibaluleke kakhulu ezifunwa amakhasimende.

Indlela yokuba nozwela

Amakhasimende angaphezu kuka-25% afuna ukuthi ochwepheshe abanolwazi lwamakhasimende baphendule kakhudlwana.Cishe u-20% wamakhasimende ufuna ukuzwelana okwengeziwe.Futhi u-30% ufuna kokubili - ukusabela okwengeziwe nozwela!

Nazi izindlela ezintathu zokwakha ukuzwelana okwengeziwe enkonzweni yenkathi yobhubhane:

• Yenza amakhasimende azizwe sengathi imizwa yawo ilungile.Akumele uvumelane nabo, kodwa ufuna ukubazisa ukuthi banesizathu sokuzizwa bekhungathekile, becasukile, bekhungathekile, njll. Vele uthi, “Ngiyabona ukuthi lokho kungaba kanjani (kukhungathekise, kucasule, kukhungathekise …) .”
• Bona ubunzima.Akekho oke waphunyula ebuhlungwini obuthile noma imizwa engagculisi evela kulo bhubhane.Ungenzi sengathi ayikho.Vumelana namakhasimende ukuthi kube unyaka onzima, izikhathi ezingakaze zibonwe ngaphambili, isimo esinzima nanoma yini ayivumayo.
• Hamba uhambe.Yebo, usazodinga ukuxazulula izinkinga.Ngakho-ke sebenzisa i-segue yezixazululo ezibenza bazizwe bengcono.Ithi, “Ngingumuntu ongakwazi ukunakekela lokhu,” noma “Masikwenzele lokhu ngokushesha.”

Indlela yokuxazulula izinkinga ngokushesha

Nakuba amakhasimende amaningi ethi ngokuvamile ajatshuliswa isevisi, asangathanda ukuthi izinqumo zenzeke ngokushesha.

Sazi kanjani lokho?Cishe u-40% uthe ufuna isixazululo esifike ngesikhathi, okusho ukuthi bafuna sixazululweyaboubude besikhathi.Cishe u-30% ufuna ukubhekana nezingcweti zolwazi lwamakhasimende.Futhi cishe u-25% awunaso isineke sokuphinda ukukhathazeka kwawo.

Ukulungisa lezo zinkinga ezintathu:

• Buza mayelana nesikhathi.Ochwepheshe abaningi besevisi bayazi ukuthi impendulo noma isisombululo sizothatha isikhathi esingakanani.Kodwa amakhasimende awakwenzi ngaphandle kokuthi uwatshele futhi usungule okulindelekile.Tshela amakhasimende ukuthi angalindela nini isinqumo, buza ukuthi lokho kuyawasebenzela, futhi uma kungenjalo, sebenzela ukuthola isikhathi esifanele.
• Amp up ukuqeqeshwa.Zama ukuthumela ochwepheshe besevisi ye-front-line - ikakhulukazi uma besebenza bekude - nsuku zonke, ulwazi olukhomba ichashazi kunoma yiziphi izinguquko ezithinta amakhasimende.Faka phakathi izinto ezifana nezinguquko noma izingqinamba kuzinqubomgomo, imigqa yesikhathi, imikhiqizo, isevisi nezisombululo.
• Khuthaza ukuthatha amanothi kangcono nokudlula emhlabeni.Uma kufanele uhambise amakhasimende kumuntu ohlukile ukuze usize, lwela ukuthola ama-hand-offs, lapho umuntu osekelayo wangempela ethula ikhasimende kwabalandelayo.Uma lokho kungenakwenzeka, qeqesha abasebenzi ukuba bagcine amanothi acacile ngodaba, isicelo kanye nalokho okulindelekile, ukuze umuntu olandelayo ozosiza angenza kanjalo ngaphandle kokuphinda imibuzo.

Yiba lapho amakhasimende ekhona

Ngaphandle kwenkolelo evamile, amakhasimende kuzo zonke izizukulwane - kusukela ku-Gen Z kuya ku-Baby Boomers - anokukhetha okufanayo lapho ethola usizo.Futhi izintandokazi zabo zokuqala i-imeyili.

Umehluko kuphela ukuthi izizukulwane ezincane zikhetha ukuxoxa kanye nenkundla yezokuxhumana njengokuthanda kwazo okwesibili, kuyilapho izizukulwane ezindala zithanda ifoni njengenketho yazo yesibili.

Okubalulekile: Ufuna ukuqhubeka nokweseka amakhasimende lapho ekhona - ku-inthanethi, ngocingo nange-imeyili, ubeka inqwaba yokuqeqeshwa kwakho nezisetshenziswa ekusekelweni kwe-imeyili.Yilapho amakhasimende angathola khona izimpendulo ezinemininingwane angafinyelela kuzo ngesikhathi esivumelana nawo.

Kopisha ku-inthanethi