Abathengisi abahle kanye nabasebenzi abakhulu besevisi yizithako eziyinhloko ekuthembekeni kwamakhasimende.Nazi izindlela ezinhlanu abangahlangana ngazo ukuze bakhe.

Kubalulekile ukusebenzisana ngoba ukwethembeka kwamakhasimende kusemgqeni nsuku zonke.Ziningi kakhulu izinketho ezitholakala kalula.Amakhasimende angashintsha imikhiqizo nabahlinzeki ngaphandle kwakho ukuqaphela.

Kodwa ngeke baqhelelene kalula nabantu - ochwepheshe bezokuthengisa nezinsizakalo ababasiza ngenjabulo, kusho uNoah Fleming, umbhali we-Evergreen.

Bazoqhubeka nokwenza ibhizinisi nabantu ababathandayo nababethembayo.

U-Fleming unikeza lawa masu amahlanu okwakha ukwethembeka ngokusebenzisana phakathi kwe-Sales and Service:

1. Yiba umxazululi wezinkinga

Bonisa amakhasimende isimo sengqondo sokuthi “silapha ukuzoxazulula izinkinga zakho”.Indlela engcono kakhulu: Nikeza amakhasimende impendulo eyakhayo lapho eba nezinkinga noma enemibuzo.

Ngisho noma ungakwazi ukuphendula umbuzo noma ukulungisa inkinga ngokushesha, ungadambisa ukukhathazeka kwabo futhi ufike ekuvumelaneni ngokuthi isimo singaxazululwa kanjani futhi nini - inqobo nje uma usondela kuso ngesimo sengqondo esihle.

2. Yakha ubudlelwano bomuntu ngamunye

Uma ungenza amakhasimende azizwe sengathi uwazi kahle, azozizwa sengathi amaphakathi nendawo yebhizinisi lakho.

Sebenzisa amagama athi “mina,” “yami” kanye “nami” lapho ukhuluma – futhi ikakhulukazi lapho usiza – ukuze bazi ukuthi kukhona umuntu ongasohlangothini lwabo, hhayi inkampani.

Ngokwesibonelo, “Ngizokunakekela lokhu,” “Ngingakwenza lokho,” “Kuyinjabulo yami ukukusiza” kanye “Ngiyabonga ngokungivumela ukuba ngisize.”

3. Kwenze kube lula ukwenza ibhizinisi

UFleming uphakamisa ukuthi ugweme ababulali bokwethembeka ngazo zonke izindlela.Lezi zihlanganisa le misho:

Leyo yinqubomgomo yethu

Akubukeki singakwenza lokho

Kuzofanele…

Akufanele, noma

Kufanele ube…

Kunalokho, zijwayeze ukuguquguquka ngangokunokwenzeka.Zama le misho:

Ake ngibone ukuthi yini engingayenza

Ngibheja ukuthi singathola isixazululo kulokhu

Ngingenza u-X. Ungakwazi yini ukwenza u-Y?, kanye

Ake sizame ngale ndlela.

4. Yenza izithembiso ezingokoqobo

Uma umncintiswano unzima, noma ungaphansi kwengcindezi yokwenza, kuyalingeka ukuthi uthembise ngokweqile.Lokho cishe kuholela ekuletheni kancane.

Ukubheja okungcono kakhulu: Bhekana neqiniso namakhasimende ngaso sonke isikhathi.Batshele ukuthi yini ongayenza kahle, futhi uchaze ukuthi yini engaphazamisa lokho nokuthi uzosebenza kanjani ukuze ukugweme.

Futhi ungesabi ukutshela amakhasimende, “Ngeke sikwenze.”Njengoba uFleming esho, akufani nokuthi “Asikwazi ukukusiza.”Ungabenza bathembele kuwe nasenhlanganweni yakho ngokubasiza bathole izixazululo abazidingayo - kungakhathaliseki ukuthi yilokho ongabanikeza khona ngokushesha, kamuva noma ngesinye isiteshi.

Amakhasimende ayakwazisa ukwethembeka phezu kwezithembiso eziphukile.

5. Banikeze imibono emisha

Noma ngabe ukuThengisiwe noma Isevisi, unguchwepheshe wemikhiqizo noma amasevisi akho nokuthi ungakwandisa kanjani ukusetshenziswa kwawo.Kungenzeka ukuthi uchwepheshe embonini yakho ngenxa yesipiliyoni nolwazi olusebenzayo.

Yabelana ngemininingwane oyizuzile kulezo zindawo namakhasimende ukuze ubanike imibono emisha yokuthi bangasebenza kanjani, baqhube kanjani ibhizinisi labo noma baphile kangcono.

Kopisha kokuthi Izinsiza Ze-inthanethi