Thuthukisa ulwazi lwakho lwekhasimende futhi ungathuthukisa okubalulekile.

Abacwaningi bathola ukuthi kuneqiniso ngemuva kwalesi sisho, kufanele uchithe imali ukuze wenze imali.

Cishe uhhafu wamakhasimende uzimisele ukukhokhela okwengeziwe ngomkhiqizo noma isevisi uma engathola ulwazi olungcono, ngokusho kocwaningo olusha oluvela ku-Sitel.

Manje, asiphakamisi ukuthi uphonse imali ngokushesha kuzo zonke izinkinga zamakhasimende.Kodwa kuzokhokha ukutshala imali ekuthuthukisweni komuzwa wamakhasimende.

Cabanga ngalokhu: Amakhasimende angu-49% anolwazi oluhle futhi athumela ku-inthanethi afuna abanye bazi mayelana nolwazi lwabo.Bese kuba abangani babo, umndeni nabalandeli bazothenga nomnikezeli wesevisi omkhulu, ucwaningo lwe-Sitel olutholakele.Ukudala okuhlangenwe nakho okungcono kuzokhuphula izwi elihle lomlomo elihloselwe ukukhulisa ukuthengisa.

Indima evelayo

Indlela eyodwa: Khulisa noma qalisa indima yempumelelo yekhasimende.

“Siza amakhasimende athole inani elithe xaxa kulokho asebevele ekuthengile,” kusho uMqondisi Wokululeka ka-Gartner u-Tom Cosgrove ku-Gartner Sales and Marketing Conference 2018.

Isevisi yamakhasimende iyindima esebenzayo ngokuyinhloko - ebihlala ibalulekile futhi isabalulekile ekuxazululeni izinkinga, ukuphendula imibuzo kanye nokucacisa ulwazi.Ochwepheshe bempumelelo yekhasimende bangathuthukisa ulwazi ngokusebenzisa indlela esebenzayo.

Izenzo ezingcono kakhulu zokuzizwisa okungcono

Nazi izindlela ezinhlanu ochwepheshe bempumelelo yekhasimende (noma ochwepheshe besevisi abangakwazi ukwenza umsebenzi omatasatasa) abangathuthukisa ukuzizwisa:

1. Qapha impilo yamakhasimende nokwaneliseka.Hlola umsebenzi wamakhasimende ukuze uqinisekise ukuthi banesipiliyoni esihle.Buka izinguquko ekuthengeni amaphethini nokuzibandakanya.Ebudlelwaneni obunempilo, amakhasimende kufanele athenge inani eliningi kanye/noma kaningi.Futhi, kufanele baxhumane nesevisi, baxhumane ku-inthanethi futhi bahlanganyele ezinkundleni zokuxhumana.Uma bengekho, hlala uthintana nabo ukuze uqonde ukuthi kungani.

2. Qapha inqubekelaphambili mayelana nezinjongo kanye nokulindelwe yikhasimende.Amakhasimende angena ebudlelwaneni bebhizinisi ngokulindelwe kwikhwalithi yemikhiqizo nokunakwa azokuthola.Futhi banezinjongo - ngokuvamile ukuzithuthukisa ngandlela thize.Impumelelo yekhasimende ingakwazi ukuqaphela lokho okulindelekile nezinjongo futhi ihlale ibuza ukuthi kuyahlangatshezwana nayo nokuthi ingabe ishintshile.

3. Bika inani kumakhasimende.Okuhlangenwe nakho kuzobonakala kungcono uma ukhumbuza amakhasimende mayelana nezinzuzo zokwenza ibhizinisi nawe.Gada amamethrikhi abalulekile kubo - imali elondoloziwe, ikhwalithi ethuthukisiwe, ukusebenza kahle kunyukile, nokuthengisa okuthuthukile, njll. - futhi uthumele imibiko yekota enezinombolo ezithuthukisiwe ezigqanyisiwe.

4. Nikeza ukusekela kokwenza okuhle kakhulu nemihlahlandlela.Nikeza amakhasimende amathiphu namasu afakazelwe ukuthi asebenzela abanye esebenzisa imikhiqizo efanayo noma amasevisi abawenzayo.

5. Bafundise amaqhinga amasha.Banikeze ukuqeqeshwa njalo ngemikhiqizo namasevisi abanawo ukuze bazuze kumathuluzi amasha noma angavamile ukusetshenziswa noma izinqubo ezihamba phambili.

Kopisha kokuthi Izinsiza Ze-inthanethi