Uma ufuna amakhasimende engeziwe, ungazehlisi izintengo noma uthuthukise ikhwalithi yomkhiqizo.Yilokhu okusebenza kahle kakhulu.

Thuthukisa umuzwa wamakhasimende.

Cishe izingxenye ezimbili kwezintathu zamakhasimende zithi zizoshintsha abahlinzeki uma bethola isevisi engcono noma ulwazi oluvela kwenye inhlangano.

URyan Hollenbeck ka-Verint, uRyan Hollenbeck, iphini likamongameli omkhulu wezokumaketha emhlabeni jikelele kanye nomxhasi omkhulu we-Verint, uthi: Uhlelo Lokuzizwisa Kwekhasimende.

Ingabe unikeza isipiliyoni esiphezulu?

Kodwa kuhle kuwena uma uyinhlangano ehlinzeka ngolwazi lwekhasimende olusezingeni eliphezulu.

“I-gauntlet yokuhlangenwe nakho kwamakhasimende iphonsiwe;amakhasimende afuna usizo olukhethekile ukuze athole ibhizinisi noma azoyisa amabhizinisi awo kwenye indawo,” kusho uHollenbeck."Umbuzo manje uthi, ama-brand aphendula kanjani?"

Linganisa isenzo

Okubalulekile wukukwazi ukunikeza amakhasimende ibhalansi efanele ekuzisizeni nasekusizeni komuntu siqu.

"Izinhlangano zidinga ukuphendukela kuzixazululo ezizenzakalelayo ukuze zibhekane nokukhuphuka kwevolumu nezimfuno, kodwa kufanele ziqinisekise ukuthi ziyaqhubeka nokuhlinzeka ngolwazi oluphezulu amakhasimende alulindele - okuhlanganisa ikhono lokuxhumana nomuntu uma kudingeka," kusho u-Hollenbeck."Isu labo lokusebenzisana namakhasimende lidinga ukunika amakhasimende amandla amandla okushintsha kalula phakathi kweziteshi zedijithali nezinye."

Nazi izihluthulelo zesenzo sokulinganisa.

Imikhuba engcono kakhulu yesevisi yomuntu siqu

Lezi izinto ezinhlanu eziphezulu amakhasimende athi zibalulekile ekusebenzisaneni komuntu siqu.Uchwepheshe wesevisi:

• Ichaza ngokucacile isixazululo noma impendulo.Lolu wuphawu lokugcina lokuthi inkampani nabasebenzi bayo balalele futhi baqonde amakhasimende.
• Uyasivuma isimo futhi uqotho ekuphenduleni kuso.Uzwela ikakhulukazi lumayelana nokuphendula imizwa yamakhasimende.Abasebenzi bafuna ukubona isimo futhi bavume imizwa amakhasimende ayizwayo.
• Ikhombisa ukuphuthuma ekuxazululeni udaba.Lapho abasebenzi betshela amakhasimende ukuthi, “Ngifuna ukunilungisela lokhu ngokushesha,” bangazwakalisa ukuphuthuma ukuthi udaba luyaphuthuma noma cha.Itshela amakhasimende ukuthi afanele ukunakwa ngokushesha.
• Inikeza izinyathelo ezilandelayo kanye/noma umugqa wesikhathi.Uma izinto zingakwazi ukuxazululwa ngokushesha, amakhasimende ayaqinisekiswa ukuthi azi ukuthi kuzokwenzekani ngokulandelayo nokuthi nini.
• Iphinda isho izinkinga futhi isebenzise imigomo ye-layman.Yeqa i-jargon namagama angu-$10.Amakhasimende afuna ukuzwa ukuthi usekhasini elifanayo nawo.

Izindlela ezingcono kakhulu zokuzisiza

Ukuze udale umuzwa wokuzisiza ongenazihibe, kwenze:

• Kuyasesheka.Ikhasi le-FAQ elilingana konke alisawenzi umsebenzi.Kunalokho, dala umsebenzi wokusesha ngebha yokusesha kuwo wonke amakhasi, noma shumeka izixhumanisi “kuthebula lokuqukethwe ikhasi lokusesha” elingengaphezu kokuchofoza okukodwa okuvela ekhasini lakho lasekhaya.Lokho kungasiza amakhasimende agxumele kulwazi olufaneleka kakhulu emibuzweni yawo kunokuskrola ukuze athole.
• Iyasebenzisana.Ufuna ukunikeza ulwazi ngamafomethi ambalwa ukuze uhlangabezane nezidingo ezahlukene kanye nezintandokazi.Amanye amakhasimende afunda ngokubuka, ngakho amavidiyo e-YouTube ayasiza.Abanye bangase bathande imidwebo eku-inthanethi noma okokufundisa okubhaliwe ukuze baxazulule inkinga.
• Kuyabiwa.Uma amakhasimende asesha ulwazi kuwebhusayithi yakho, ikhasi lesevisi noma uhlelo lokusebenza - futhi ngethemba ukuthi athole akucelile - ufuna ukuthola ulwazi oluthile kubo ukuze wenze konke okwenziwayo kube ngcono.Bacele ukuthi balinganisele ulwazi abalutholile.Banikeze inketho yokuthumela impendulo yabo ezinkundleni zokuxhumana.Lokho kukunikeza impendulo ebalulekile, futhi amanye amakhasimende okungenzeka abe nemibuzo efanayo azothola ithuba lokuthola izimpendulo ezinkundleni zokuxhumana ngokushesha.

Insiza: Ithathwe ku-inthanethi