Inselele.Shintsha.Qhubeka.Uma uchwepheshe wesevisi yamakhasimende, lokho bekuwubhubhane lwe-MO Yini elandelayo?

I-Salesforce Fourth State of Service Report iveze izitayela ezivele ukuze kutholakale ulwazi lwamakhasimende kanye nabasebenzi bezinsizakalo kulo bhubhane.

Okuhlangenwe nakho kubaluleke kakhulu kunangaphambili kumakhasimende axakwe yi-COVID-19.Ngakho-ke okutholiwe kuzokusiza ukuthi wakhe izinjongo zebhizinisi elihlakaniphile kanye nesipiliyoni samakhasimende somnotho wangemva kobhubhane.

“Besazi ngokusekelwe ocwaningweni lwethu lwangaphambilini ukuthi amabhizinisi awasabheki imisebenzi yawo yenkonzo nokusekela njengezikhungo zezindleko, kodwa njengezimpahla zamasu ezizuzisa imali engenayo nokugcinwa njengoba kukhula okulindelwe ngamakhasimende,” kusho uBill Patterson.

Njengoba ulungiselela inkathi elandelayo yesevisi yamakhasimende, nakhu ozofuna ukukucabangela.

1.Ukuvumelana nezimo kuwina uthando

Cishe u-85% wabaholi kanye nochwepheshe babo bangaphambili basebenze ndawonye ngonyaka odlule ukuze bashintshe izinqubomgomo futhi bakhulise ukuguquguquka kwezimo kumakhasimende.

Isizathu esisodwa esikhulu sezinguquko kwaba amagebe obuchwepheshe aqashelwa angu-88%.Ngokwesibonelo, lapho izisebenzi zithunyelwa ekhaya ukuze ziyosebenza, zazingakwazi ukufinyelela olwazini noma umkhawulokudonsa wokusingatha imibuzo ngendlela ezazingenza ngayo esizeni.Kwezinye izimo, amakhasimende awakwazanga ukuya ezindaweni ezibonakalayo futhi adinga usizo lwedijithali okokuqala ngqa – futhi ezinye izinkampani bezingakalungi.

Uma kukhulunywa ngezinqubomgomo, cishe u-90% waqaphela ukuthi kufanele ushintshe ngoba ukuvalwa kwebhizinisi okwakugunyazwe uhulumeni - njengemicimbi nokudayisa - kwenza izinqubo zabo zokukhansela zaphelelwa yisikhathi.

Ukuqhubekela phambili: Izinkampani zizofuna ubuchwepheshe obuzivumela ukuthi zinikeze izinga elifanayo lesevisi zikude njengoba zenze esizeni.Futhi uzofuna ukulungisa izinqubomgomo zezwe lanamuhla lebhizinisi, lapho abantu basebenzisane kancane, bacwaninge bekude futhi bahlolisise okwengeziwe.

2.Umshado uzuza ukwethembeka

Ukuze kugcinwe futhi kuzuze amakhasimende athembekile, izinkampani zizodinga abasebenzi abaphambili abathembekile abaqhubeka nokuletha okuhlangenwe nakho okuhle noma ngabe basebenza kuphi.

Ukuzibandakanya kuzothatha ukuqeqeshwa okwengeziwe kanye nemizamo yokufinyelela, ikakhulukazi nabasebenzi abakude, kusho ochwepheshe be-Salesforce.Balinganiselwa ku-20% kuphela abaholi benkonzo abathi inhlangano yabo yenza kahle kakhulu ekungeneni nasekuqeqesheni abameleli abasha abaphambili abavela kude ngonyaka odlule.

Ukuqhubekela phambili: Uzofuna ukukwenza kube yinto ehamba phambili ukuthuthukisa izinqubo zokuqeqesha ezikude futhi ubandakanye nabasebenzi abangekho kusayithi.

3.Ulwazi luzuza inhlonipho

Ngaphandle kwesiyaluyalu ubhubhane oludalele izinkampani ngo-2020, iningi labaholi benkonzo yamakhasimende bahlala begxile ekuqeqesheni abasebenzi.Ngaphezulu kuka-60% ocwaningweni lwe-Salesforce kwenyusa ukufinyelela ekuqeqeshweni okudingekayo - futhi ababengaphambili basebenzise ithuba lakho.

Kungani?Ukuthi abameli besevisi bathunyelwe ekhaya ukuze basebenze noma cha, amakhasimende asalindele okwengeziwe.Bafuna ama-smart reps asebenza njengabaxhumanisi abanozwela, becabangela izidingo nezimo ezihlukile zekhasimende ngalinye lapho besiza.Amakhasimende adinga inhlanganisela yamakhono aqinile nathambile ukuze asize amakhasimende unyaka wonke.

Ukuqhubekela phambili: Qhubeka unikeze ukuqeqeshwa ku-inthanethi futhi mathupha (ngisho noma kuku-Zoom) okugxile olwazini, amakhono okuthenga kanye namakhono okusebenzelana nabanye.

4.Idijithali iwina amakhasimende

Amakhasimende amukele futhi athembela eziteshini zedijithali ngokushesha kunangaphambili lapho ubhubhane luhlasela.Ngisho namakhasimende abemanqikanqika ukusebenzisa inkundla yezokuxhumana, uku-oda ku-inthanethi nokuxoxa azamile uma ehlukaniswa.

Kungakho abangaphezu kuka-80% abenzi bezinqumo ngolwazi lwekhasimende behlela ukubeka isisheshisi ezinhlelweni zedijithali.I-Artificial Intelligence (AI) yamukelwe okokuqala ngqa kanye nezingxenye ezimbili kwezintathu zamukela ama-chatbots, ucwaningo lwe-Salesforce luthole.

Iya phambili: Akube kude nathi ukusho ukuthi udinga ukuphonsa imali kunoma yini ukuze uqhubeke.Kodwa amakhasimende alindele izinketho eziningi zedijithali.Ngakho-ke uma ufuna ukuya phambili kancane kubuchwepheshe, sebenzisana nabathengisi bamanje ngezindlela zokwenza okuhle kwalokho osuvele unakho.Okubaluleke nakakhulu, khuluma namakhasimende ukuze uthole iziteshi zedijithali asevele ezisebenzisa futhi afuna ukuzisebenzisa lapho esebenza nawe.

Kopisha kokuthi Izinsiza Ze-inthanethi