Khumbula leyo nhlekelele yokugcina ikhasimende elakulethela yona?Ukube ubesheshe acele usizo, ngabe ukuvimbile, akunjalo?!Nakhu ukuthi kungani amakhasimende engaluceli usizo uma kufanele – nokuthi ungabenza kanjani bakhulume ngokushesha.

Ungacabanga ukuthi amakhasimende angacela usizo ngesikhathi eludinga ngaso.Phela, yingakho nje "unesevisi yamakhasimende."

"Kufanele ngabe sakha isiko lokufuna usizo," kusho uVanessa K. Bohns, uprofesa ohlangene we-Organisation Behavior e-ILR School e-Cornell University, ocwaningweni lwakhe lwakamuva.Kodwa ukucela usizo ngokunethezeka nangokuzethemba kudinga ukuphikisa imibono eyiphutha eminingi eyembulwa.

Amakhasimende ngokuvamile avumela ezinye izinganekwane zifiphaze ukwahlulela kwawo uma kuziwa ekuceleni usizo.(Eqinisweni, ozakwenu, abangani namalungu omndeni bayakwenza, futhi, ngaleyo ndaba.)

Nazi izinganekwane ezintathu ezinkulu mayelana nokucela usizo - nokuthi ungazixosha kanjani kumakhasimende ukuze athole usizo ngaphambi kokuba inkinga encane iphenduke enkulu - noma engalungiseki - eyodwa:

1. 'Ngizobukeka njengesilima'

Amakhasimende ngokuvamile acabanga ukuthi ukucela usizo kuwenza abukeke kabi.Ngemva kokuba sebehlanganyele ohlelweni lokuthengisa, ukucwaninga, ukubuza imibuzo ehlakaniphile, ngokunokwenzeka ukuxoxisana nokusebenzisa umkhiqizo wakho, bazizwa benamandla.Khona-ke abakwazi ukuthola okuthile abanomuzwa wokuthi kufanele bakuqonde, futhi besaba ukuthi bazobonakala bengafaneleki.

Ucwaningo lufakazela okuhlukile: Olunye ucwaningo lwathola ukuthi abantu abacele usizo bathathwa njengabanekhono kakhulu - mhlawumbe ngenxa yokuthi abanye bayamhlonipha othile oqaphela inkinga nendlela engcono yokuyinqoba.

Okufanele ukwenze: Nikeza amakhasimende indlela elula yokucela usizo ngaphambi kobudlelwano.Uma bethenga, ithi, “Amakhasimende amaningi asho ukuthi abe nenkinga ngo-X. Ngishayele, ngizokudlulisa kukho.”Futhi, hlola kuzo, ubuze, "Iziphi izinkinga ohlangabezane nazo ngo-X?"Noma, “Ngingakusiza kanjani ngo-Y?”

2. 'Bazothi cha'

Amakhasimende futhi esaba ukuthi azonqatshwa uma ecela usizo (noma nganoma yisiphi isicelo esikhethekile).Mhlawumbe hhayi ngokuqondile ukuthi, “Cha, ngeke ngisize,” kodwa besaba okuthile okunjengokuthi, “Ngeke sikwenze lokho” noma “Akuyona into esiyinakekelayo leyo” noma “Akukho ngaphansi kwewaranti yakho.”

Ngakho-ke bazama ukulungisa noma bayeke ukusebenzisa umkhiqizo noma isevisi yakho - bese beyeka ukuthenga, futhi okubi nakakhulu, baqale ukutshela abanye abantu ukuthi bangathengi kuwe.

Futhi, ucwaningo lufakazela okuhlukile, u-Bohns wathola: Abantu bazimisele kakhulu ukusiza - futhi basize ngokwedlulele - kunokuba abanye beqaphela.Yebo, kusevisi yamakhasimende, uzimisele ukusiza.

Okufanele ukwenze: Nikeza amakhasimende yonke indlela engenzeka yokuxazulula izinkinga nokuxazulula izinkinga.Khumbuza amakhasimende kuzo zonke iziteshi zokuxhumana - i-imeyili, ama-invoyisi, inkundla yezokuxhumana, amakhasi okubikezela ewebhusayithi, ama-FAQ, izinto zokumaketha, njll. - izindlela ezihlukene zokuthola usizo, ukwenza ikholi kuchwepheshe wesevisi yamakhasimende isixazululo esilula.

3. 'Ngiyahlupha'

Okumangazayo ukuthi amanye amakhasimende acabanga ukuthi ukubiza kwawo usizo kuwuhlupho, kanti umuntu owasizayo uyamcasukela.Bangase babe nomuzwa wokuthi bayaphoqelela, futhi umzamo wokubasiza awubasizi noma udlulele “kuleyo nkinga encane.”

Okubi nakakhulu, bangase babe nalowo “mbono ohlaba umxhwele” ngenxa yokuthi bake baba nokuhlangenwe nakho kwangaphambilini lapho becela usizo futhi baphathwa ngokunganakwa.

Yebo, ucwaningo lufakazela ukuthi lokhu akulungile futhi: Abantu abaningi - futhi ngokuqinisekile ochwepheshe besevisi yamakhasimende - bavame ukuthola "ukukhanya okufudumele" ekusizeni abanye.Kuzwakala kumnandi ukuba muhle.

Kopisha kokuthi Izinsiza Ze-inthanethi