Amakhasimende angaphezu kwezingxenye ezimbili kwezintathu athi amazinga awo okuhlangenwe nakho kwamakhasimende aphezulu kunangaphambili, ngokocwaningo oluvela ku-Salesforce.Bathi okuhlangenwe nakho kwanamuhla ngokuvamile akusheshi, akukafaneli kube ngokwakho, kuhlelwe kahle noma kusebenze kanzima ngokwanele kubo.

Yebo, kungenzeka ukuthi uke wacabanga ukuthi okuthile - hhayi yonke into!- bekungalungile.Kodwa amakhasimende anama-gripes asebenzisa i-gamut.

Nakhu abakushoyo ukuthi akuphumeleli - kanye namathiphu okuthi ungathola kanjani noma uqhubekele phambili.

1.Isevisi ayisheshi ngokwanele

Cishe amakhasimende angu-65% alindele izinkampani ukuthi ziphendule futhi zihlanganyele nazo ngesikhathi sangempela.

Lokho kusho manje - futhi i-oda elide!

Kodwa ungesabi uma ungenawo amandla okwenza ingxoxo yesikhathi sangempela, amahora angama-24.Kokukodwa, unganikeza ingxoxo yesikhathi sangempela ngenani elilinganiselwe lamahora nsuku zonke.Vele uqiniseke ukuthi unabasebenzi bokusingatha izicelo zesikhathi sangempela ukuze amakhasimende angalindi.Uma nje uthumela futhi unamathela kumahora atholakalayo, futhi amakhasimende ethola ngempela ukuzizwisa kwesikhathi sangempela, azojabula.

Okwesibili, unganikeza ama-FAQ kanye nezingosi ze-akhawunti okulula ukuzizulazula futhi uvumele amakhasimende achofoze ngokushesha ukuze azitholele izimpendulo ngokwawo.Inqobo nje uma bengakwenza besebenzisa izinto zabo eziphathwayo noma zomuntu siqu nganoma isiphi isikhathi, bazokwaneliseka.

2. Isevisi ayenziwe ngezifiso ngokwanele

Ingxenye yesithathu yamakhasimende izoshintsha izinkampani uma izizwa njengenye inombolo.Bafuna ukuzizwa sengathi umuntu abaxhumana naye - kungakhathaliseki ukuthi ngengxoxo, i-imeyili, inkundla yezokuxhumana noma ocingweni - uyabazi futhi uyabaqonda.

Ukwenza kube ngokwakho kudlula ukusebenzisa amagama amakhasimende ngesikhathi sokusebenzelana.Kuhlobene kakhulu nokubona imizwa amakhasimende ayizwayo lapho exhumana nawe.Amagama ambalwa nje okufakazela ukuthi “uthola” okwenzekayo emhlabeni wawo enza amakhasimende azizwe enoxhumo lomuntu siqu.

Isibonelo, uma bekhononda ngodaba oluthile ezinkundleni zokuxhumana, bhala ukuthi, “Ngiyabona ukuthi kungani uzokhungatheka” (ukuthi basebenzise igama elithi “ukhungathekile” noma cha, uyakuzwa).Uma bekhuluma ngokushesha futhi kuzwakala kushesha lapho befona, yithi, “Ngiyabona ukuthi lokhu kubalulekile njengamanje, futhi ngizokulungisa ngokushesha.”Uma bethumela i-imeyili enemibuzo eminingi, phendula ngokuthi, “Lokhu kungase kudide, ngakho-ke ake sisebenzele izimpendulo.”

3. Isevisi ayixhunyiwe

Amakhasimende awaboni futhi awanandaba nezisele zakho.Balindele ukuthi inkampani yakho isebenze njengenhlangano eyodwa, eshelelayo.Uma bexhumana nomuntu oyedwa, balindele ukuthi umuntu olandelayo azi konke ngoxhumana naye wokugcina.

Isistimu yakho ye-CRM ilungele ukubanikeza lowo muzwa wokuqhubeka (noma ngabe ikhona ngempela ngaphakathi kwenkampani yakho noma cha!) Iklanyelwe ukulandelela okuthandwayo nokunyakaza kwamakhasimende.Isihluthulelo: Qinisekisa ukuthi abasebenzi bafaka imininingwane efanele, enemininingwane ohlelweni.Khona-ke noma ubani angabhekisela emininingwaneni lapho exhumana namakhasimende.

Nikeza ukuqeqeshwa okujwayelekile ngohlelo lwe-CRM ukuze bangadeli nalo.Vuza abasebenzi ngokuyisebenzisa kahle.

4. Isevisi iyasebenza

Amakhasimende awafuni izinkinga nokuphazamiseka.Okubi nakakhulu, ngokusho kwamakhasimende: ukuphazamisa impilo yabo yobungcweti neyomuntu siqu ukubika nokubhekana nenkinga.

Abangathanda: Unikeza isixazululo ngaphambi kokuba inkinga nokuphazamiseka kwenzeke.Impela, akwenzeki njalo.Kuyenzeka izimo eziphuthumayo.

Ngokufanelekile, uthola igama ngokushesha nje lapho wazi ukuthi okuthile kuzothinta amakhasimende ngendlela engafanele.(Balungile ngokulinda isikhathi eside ezindabeni ezinhle.) Indlela engcono kakhulu kulezi zinsuku inkundla yezokuxhumana.Kuyashesha, futhi amakhasimende angabelana futhi asabele ngokushesha.Ukusuka lapho, landela nge-imeyili enemininingwane eyengeziwe.Beka phambili ukuthi bazothinteka kanjani, bese ukuthi bangalindela ukuthi ukuphazamiseka kube isikhathi esingakanani, futhi ekugcineni incazelo.

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