Kungani amakhasimende amaningi kangaka athintana nawe okwesibili, okwesithathu, okwesine noma izikhathi eziningi?Ucwaningo olusha lwembula ukuthi yini ebangela lezi zimpinda nokuthi ungazinqanda kanjani.

Cishe ingxenye eyodwa kwezintathu yazo zonke izinkinga zekhasimende zidinga usizo olubukhoma oluvela kuchwepheshe wesevisi yamakhasimende, ngokocwaningo lwakamuva.Ngakho-ke yonke ikholi yesithathu, ingxoxo noma isibambo sesevisi yokushintshisana yenkundla yezokuxhumana kungenzeka isandiso esingadingekile soxhumana naye wangaphambilini.

Kungani lokhu kuqubuka?

Cishe u-55% walezo zimpinda ziyimpinda ncamashi kusukela kothintana naye wokuqala.Konakelephi?Mhlawumbe amakhasimende abengacaci kahle ukuthi yini abeyidinga okokuqala, noma impendulo ayitholile ibingacacile.

Abanye abangu-45% othintana nabo abaphindayo basobala - bayimibuzo eyisisekelo, ukukhathazeka noma izincazelo okufanele ngabe zixazululiwe okokuqala kodwa zinganakwa.

Okufanele ngikwenze

Abaholi benkonzo yamakhasimende kanye nezingcweti ezisebenza phambili bafuna "ukunciphisa ukushayelwa emuva komfula hhayi nje ngokuxazulula lokho amakhasimende akubiza ngakho, kodwa ngokuqhubekayo nokuxazulula izinkinga ezisobala ezihlobene ezihlobene nalokho amakhasimende okungenzeka angazi," kusho ababhali abacwaningi baphakamisa ukuthi unganciphisa izindleko hlinzeka amakhasimende ngokubeka “Uhlelo Olulandelayo Lokugwema Inkinga” endaweni.

Zama lawa maqhinga:

• Khetha izindaba zakho eziyinhloko eziyi-10 kuye kwezingu-20.Sebenza nabameleli okungenani njalo ngekota - ngoba izindaba eziphezulu zizoshintsha unyaka wonke - ukuhlonza izinkinga ezinkulu kakhulu.
• Nquma izindaba zesibili ezihlobenekanye nezinhlobo zemibuzo elandela izimpendulo zama-reps ezindabeni eziyinhloko.Futhi thola isikhathi esivamile salabo oxhumana nabo besibili.Ingabe amahora, izinsuku, isonto ngemva kokuxhumana kokuqala?
• Dala umhlahlandlela noma iskripthingokunikeza lolo lwazi ngemva kokuphendula imibuzo yodaba oluyinhloko.
• Beka izimpendulo zomagazini olandelayo ngokulandelana kwazo kuzo zonke iziteshi zakho zokuxhumana.Uma amakhasimende kufanele ashintshe asuke kwelinye aye kwelinye (ake athi, xoxa uye kuwebhusayithi ebuzwa njalo nge-FAQ noma i-imeyili iye ocingweni), uhlelo lokugwema cishe ngeke luphumelele.
• Ukuze uthole isixazululo sesikhathi eside,dala ukulandelana okuzenzakalelayo kwemilayezo yokulandelelaezindabeni eziyinhloko kanye nezindaba zazo zesibili.Isibonelo, uma amakhasimende evamise ukuxhumana nawe ngemva kosuku lokuxhumana naye kokuqala ngodaba lwesibili, thumela ngokuzenzakalelayo i-imeyili phakathi kwamahora angu-24 ekhuluma ngazo zombili lezi zinkinga.

Kopisha ezinsizeni ze-inthanethi