Nakhu ukuthi kungani ufuna ukuvumela amakhasimende athile akuthande bese ekushiya (uhlobo oluthile).

Amakhasimende amaningi afuna ukufika emphakathini wakho wamakhasimende.

Uma bengakweqa, ezimweni eziningi bangalindela: Amakhasimende angaphezu kuka-90% alindele ukuthi inkampani inikeze uhlobo oluthile lwesici sokuzisiza eku-inthanethi, futhi bazosisebenzisa, ucwaningo lwe-Parature lutholakele.

Yabelana ngentshiseko, isipiliyoni

Nakuba iseluleko sakho sibalulekile, amakhasimende afuna ukwazi ukuthi awawodwa ezindabeni abhekana nazo.Abaningi bakhetha ukusebenzisana namakhasimende akanye nabo kunochwepheshe besevisi ngenxa yezizathu ezihlukahlukene: isizinda esifanayo nolwazi, uthando olwabiwe ngomkhiqizo noma inkampani, ukubambisana okungase kube khona ebhizinisini, izidingo ezifanayo, njll.

Kusukela ngo-2012, amakhasimende asebenzisa imiphakathi exhumene nemikhiqizo ayisebenzisayo noma izimboni azilandelayo enyuke esuka ku-31% aya ku-56%, ngokocwaningo.

Nakhu ukuthi kungani imiphakathi ikhula ngokubaluleka nokuthi ungayakha kanjani eyakho noma uyenze ibe ngcono, ngokusho kochwepheshe be-Parature:

1. Kwakha ukwethembana

Imiphakathi ikuvumela ukuthi unikeze amakhasimende izinto ezimbili azazisa kakhulu — uchwepheshe wezobuchwepheshe (wena) kanye nomuntu ofana nabo (abanye amakhasimende).Ucwaningo lwe-Edelman Trust Barometer lubonise ukuthi amakhasimende angu-67% athemba ochwepheshe bezobuchwepheshe futhi ama-63% athemba “umuntu onjengami.”

Ukhiye: Umphakathi wakho udinga ukugadwa njengoba ubungenza kunoma iyiphi inkundla yezokuxhumana.Thumela uma ochwepheshe bakho betholakala — futhi uqaphe umsebenzi ukuze othile atholakalele izimpendulo ezisheshayo ngamahora okufuna kwakho okuphezulu.Noma ngabe amakhasimende aku-24/7, akumele ube njalo, inqobo nje uma azi ukuthi yini okumele ayilindele.

2. Kwakha ukutholakala

Imiphakathi yenza ukwesekwa kwamakhasimende okungu-24/7 kwenzeke — noma ithuthukise okutholakalayo.Ungase ungabibikho ngo-2:30 ekuseni, kodwa amakhasimende okanye nawo angase abe ku-inthanethi futhi akwazi ukusizana.

Yebo, usizo lontanga alufani nosizo lochwepheshe.Awukwazi ukwenza umphakathi wakho esikhundleni samathuluzi aqinile aku-inthanethi.Uma amakhasimende edinga usizo lochwepheshe ngemva kwamahora, nika usizo olungcono kakhulu ngangokunokwenzeka ngamakhasi akamuva e-FAQ, amavidiyo e-YouTube nolwazi lwephothali eku-inthanethi angalufinyelela ubusuku nemini.

3. Kwakha isisekelo solwazi lwakho

Imibuzo ebuzwe futhi yaphendulwa ngendlela efanele ekhasini lomphakathi ikunikeza okuqukethwe okufika ngesikhathi futhi okulula ukukuthola ongabuyekeza ngakho isisekelo sakho solwazi lokuzisiza.Ungase ubone amathrendi ezindabeni ezifanele ukuxwayiswa ezinkundleni zokuxhumana noma okubaluleke kakhulu ezinkethweni zakho zokuzisiza.

Uzobona nolimi amakhasimende alusebenzisa ngokwemvelo ozofuna ukuluhlanganisa ekuxhumaneni kwakho nawo — ukuze unikeze umuzwa wontanga nowabanye.

Isixwayiso esisodwa:Gada ukuze uqiniseke ukuthi amakhasimende aphendulana ngendlela efanele.Awufuni ukutshela amakhasimende ukuthi, “Unephutha” enkundleni yomphakathi, kodwa udinga ukulungisa noma yiluphi ulwazi olungamanga ngendlela enesizotha, bese uthola ulwazi olunembile luthunyelwe emphakathini nakwezinye izisetshenziswa zakho ze-inthanethi.

4. Kwakha ukuqwashisa ngezindaba

Abantu abakhuthele emphakathini bazophakamisa izinkinga ngaphambi kwanoma ubani omunye.Abakubonayo nabakushoyo kungakuqaphelisa ngezinkinga ezisafufusa kanye nezindaba ezikhulayo.

Okubalulekile wukwengamela umphakathi wamakhasimende ukuze ubambe izihloko nezingxoxo ezithrendayo.Inkinga ngeke ingene ngesikhathi esifanayo.Izogeleza ngokuhamba kwesikhathi.Hlala uvule iso ngezinkinga ezifanayo ezingaxazululeki.

Uma ubona okuthrendayo, khuthala.Yazisa amakhasimende ukuthi uyayazi inkinga engase ibe khona nokuthi wenzani ukuyixazulula.

5. Yakha imibono

Amakhasimende asebenzayo emphakathini wakho ngokuvamile ayinsiza engcono kakhulu yokuthola impendulo eqotho.Cishe bangamakhasimende akho athembeke kakhulu.Bayakuthanda, futhi bazimisele ukukutshela abangakuthandi.

Ungakwazi ukuphakamisa imibono ngemikhiqizo namasevisi kubo futhi uthole impendulo ejabulisayo.Ingadalula izidingo ezingahlangatshezwana nazo nokuthi ungazifeza kanjani.

Insiza: Ithathwe ku-inthanethi